The service centre will carry out repairs that are covered under the warranty, they also carry out repairs that are not covered by the warranty for a charge.
Should your timepiece require attention, pack it well (please do not return in original packaging) and send with the proof of purchase, a cover letter outlining your requirements and £5.50 cheque or postal order (made payable to The service centre) to cover packing, handling, insurance and return postage to:
The Service Centre
39 Waterloo Road
0800 214 633
*If replacement batteries are required please send additional £10.00 to cover cost of supplying and fitting batteries. (Batteries are not covered under the warranty as they are provided free of charge when the watch is purchased for demonstration purposes only)
Your Black Dice watch is covered under warranty for 2 years from date of original purchase. This warranty covers your Black Dice watch from damage due to a defect in materials and / or workmanship. The following are not covered under warranty: Battery, strap and crystal. Accidental breakage or misuse of the product is not covered under this warranty.
Under this warranty Black Dice watches will make any necessary repairs, which apply, at no cost to you the consumer. Any repair needed that is not under warranty will be at the cost of you the consumer. Proof of purchase and / or receipt is needed to validate your warranty.
Your warranty is void by any servicing carried out by a non-authorised agent. Any other form of guarantee to you by the retailer is their responsibility.
Please see your original dealer for warranty and / or repairs, or email us at firstname.lastname@example.org
For an additioanl £19.99 Black Dice Industries will extend your two year manufacturer's limited warranty for an additional 3 years from the date of purchase. This 5 year warranty covers repairs on your watch under the same terms and conditions as set forth in the manufacturer's warranty.
This extended warranty can be added to any watch purchased from the Black Dice Industries site when selecting a watch.
In addition to the extension of your warranty period Black Dice Industries will offer you a free battery change when required (saving £10) and will offer you 50% off any non warranty repairs (replacement straps etc).
Please keep your invoice safe as this is the only record of the extension of your warranty
At Black Dice Industries we want you to enjoy your watch for as long as possible, we provide you with this guide so you know what you can and cannot do with your watch.
3ATM/ 3 BAR/ 30 Metres/ 98 feet
Suitable for everyday use, will withstand accidental splashing but NOT suitable for swimming.
5ATM/ 5 BAR/ 50 METRES/ 165 FEET
Suitable for everyday use, better water resistance than 3ATM however we would advise not to swim dive or snorkel.
10ATM/ 10 BAR/ 100 Metres/ 330 Feet
Suitable for swimming and snorkelling however we would advise you not to dive. We would also advise you to rinse your watch if it has been used in salt water as salty water can damage the seals.
Q) Will my watch always be water resistant?
A) There are numerous reasons why a watch can lose its level of water resistance. Examples are damage to the outer case, wearing of seals and having the watch opened by a non-authorised repairer. If you see condensation appearing in your watch it is no longer water resistant and you must get it looked at by the manufacturer or an approved repairer.
Q) I have a leather strap watch that is water resistant to 10ATM can I swim in it?
A) Technically yes the watch will withstand the water, however to extend the life of your leather strap we would advise no. If you want to swim with a watch we would advise silicon/rubber straps or stainless steel bracelets.
Q) Why can I not swim in my watch if it is water resistant to 30m. I will not be going that deep under water?
A) Water resistance has always been a difficult topic when it comes to watches, we do not use metres we prefer to use ATM (Atmospheres, a measure of pressure). When a watch’s water resistance is tested, it is tested in a lab in static conditions. When a watch is worn in the water you are not static and the pressure on the watch is greater than that if the watch was static.
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